Terms & Conditions

Last Updated: August 2026

Welcome to DH Vision. These Terms & Conditions govern your use of the DH Vision website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. About DH Vision

DH Vision is an online retail store offering beauty, skincare, personal care, lifestyle, and related products for customers in Kuwait.

Throughout these Terms & Conditions, the terms “DH Vision,” “we,” “us,” and “our” refer to DH Vision. The terms “you,” “your,” and “customer” refer to any person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not:

  • Violate any applicable laws or regulations.

  • Infringe upon the rights of DH Vision or any third party.

  • Attempt to gain unauthorized access to our website, systems, or customer information.

  • Interfere with the security or proper functioning of the website.

  • Use the website to distribute harmful, fraudulent, or misleading content.

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colours and appearance may vary slightly depending on your device or screen settings.

  • Packaging and product presentation may change from time to time.

  • Product availability is subject to stock levels.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

For skincare and beauty products, customers should carefully read the product description, ingredients, usage instructions, and warnings before purchasing.

Individual results from skincare and cosmetic products may vary. Product information provided on our website should not be considered medical advice or a substitute for professional medical advice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you and may offer:

  • A replacement product;

  • A refund for the unavailable item; or

  • Cancellation of the affected order.

We reserve the right to limit the quantity of products that can be purchased by a customer.

5. Prices

All prices displayed on the website are in Kuwaiti Dinars (KWD/KD) unless otherwise stated.

We reserve the right to change product prices, promotions, discounts, and offers at any time without prior notice.

A price change will not affect an order that has already been confirmed and accepted by DH Vision.

While we make every effort to ensure pricing is accurate, if an obvious pricing error occurs, we reserve the right to cancel the affected order and provide the customer with a full refund where applicable.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation by email or other available communication method. An order confirmation confirms that we have received your order; it does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

  • Product availability issues;

  • Incorrect pricing or product information;

  • Suspected fraudulent or unauthorized transactions;

  • Incorrect or incomplete customer information;

  • Delivery limitations;

  • Violation of these Terms & Conditions.

If we cancel an order after payment has been received, the applicable amount will be refunded using the available payment method.

7. Payment

Payment must be completed using the payment methods available on our website at checkout.

By submitting payment details, you confirm that you are authorized to use the selected payment method.

DH Vision does not knowingly retain complete payment card information. Payment processing may be handled by third-party payment providers, and their own terms and privacy policies may apply.

8. Delivery

DH Vision currently offers delivery within Kuwait.

Delivery charges and applicable delivery conditions will be displayed during checkout or communicated to the customer before order completion.

We currently offer free shipping on orders above 25 KD, subject to the applicable terms of the offer.

Delivery times are estimates and may vary depending on:

  • Delivery location;

  • Order volume;

  • Product availability;

  • Public holidays;

  • Weather conditions;

  • Courier delays;

  • Other circumstances beyond our reasonable control.

DH Vision is not responsible for delays caused by circumstances outside our control.

Customers are responsible for providing a correct and complete delivery address and contact information.

If a customer is unavailable to receive an order or provides incorrect delivery information, additional delivery attempts or charges may apply.

9. Order Cancellation

If you wish to cancel an order, please contact DH Vision as soon as possible after placing the order.

Cancellation requests can only be accepted before the order has been dispatched.

Once an order has been shipped, it may no longer be possible to cancel it and the customer may need to follow the applicable return procedure.

10. Returns and Exchanges

We want our customers to be satisfied with their purchases.

Because many of our products are skincare, beauty, cosmetic, and personal-care products, opened or used products may not be eligible for return or exchange for hygiene and safety reasons.

Products may be eligible for return or exchange if:

  • The wrong product was delivered;

  • The product arrived damaged;

  • The product is defective;

  • The product received materially differs from the product ordered.

Customers should contact DH Vision as soon as possible after receiving the order and provide the order number along with photographs or other relevant information where applicable.

Returns or exchanges are subject to approval by DH Vision.

Products must generally be returned unused, unopened, and in their original packaging unless the product arrived damaged or defective.

11. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us promptly.

We may request photographs of:

  • The product;

  • The packaging;

  • The shipping package; and

  • Any visible damage.

This information may be required to investigate the issue with our delivery partner or fulfilment team.

Where the issue is confirmed to be the responsibility of DH Vision, we will provide an appropriate resolution, which may include replacement, exchange, store credit, or refund.

12. Refunds

Where a refund has been approved, the refund will generally be processed using the original payment method, where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Shipping or delivery charges may not be refundable unless the return or refund is due to an error, defect, or other circumstance for which DH Vision is responsible.

13. Promotions and Discount Codes

From time to time, DH Vision may offer promotional campaigns, discount codes, bundles, gifts, or special offers.

Unless otherwise stated:

  • Promotional offers cannot be exchanged for cash.

  • Discount codes must be used before their expiry date.

  • Some products may be excluded from promotions.

  • Multiple promotional codes may not be combined.

  • Promotions may be subject to minimum order values or other conditions.

DH Vision reserves the right to modify or withdraw a promotion where reasonably necessary.

14. Gift Cards and Store Credit

If DH Vision offers gift cards or store credit, additional terms may apply to their purchase and use.

Gift cards and store credit may not be exchanged for cash unless required by applicable law.

15. Intellectual Property

All content on the DH Vision website, including but not limited to:

  • Logos;

  • Brand names;

  • Product images;

  • Photography;

  • Graphics;

  • Website design;

  • Text;

  • Product descriptions;

  • Videos; and

  • Other visual or written materials

is owned by or licensed to DH Vision or its respective content providers and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission from DH Vision.

16. User Reviews and Content

If you submit a review, photograph, testimonial, comment, or other content to DH Vision, you confirm that:

  • You have the right to submit the content;

  • The content does not violate the rights of another person;

  • The content is not unlawful, misleading, abusive, or defamatory.

By submitting content, you grant DH Vision permission to use, reproduce, publish, display, and share that content for marketing and promotional purposes, subject to applicable law.

17. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, payment providers, delivery providers, social media platforms, or other services.

DH Vision is not responsible for the content, security, availability, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions and privacy policies.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

19. Disclaimer

To the extent permitted by applicable law, DH Vision does not guarantee that:

  • The website will always be available or error-free;

  • All website content will always be completely accurate or current;

  • Products will produce a particular result for every customer.

For skincare and beauty products, individual results may vary.

Customers should follow the product's instructions and discontinue use if they experience an adverse reaction.

If you have allergies, sensitivities, a medical condition, or concerns about using a particular product, consult an appropriately qualified healthcare professional before use.

20. Limitation of Liability

To the maximum extent permitted by applicable law, DH Vision shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

21. Events Beyond Our Control

DH Vision shall not be responsible for failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

  • Natural disasters;

  • Severe weather;

  • Government restrictions;

  • Public emergencies;

  • Transportation disruptions;

  • Courier interruptions;

  • Technical failures;

  • Labour disputes; or

  • Other unforeseen events.

22. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the State of Kuwait.

Any dispute arising from or relating to these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the competent courts of Kuwait, unless otherwise required by applicable law.

24. Contact Us

If you have questions about these Terms & Conditions, an order, a return, or any other customer-care matter, please contact DH Vision through the contact details provided on our website.

DH Vision
Kuwait
Website: dhvisionkw.com

By using the DH Vision website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.