Privacy Policy

At DH Vision, we value your privacy and are committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit or make a purchase through dhvisionkw.com

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect certain information, including:

Full name
Mobile number
Email address
Delivery and billing address
Order and purchase information
Payment-related information required to process your order
Information you provide when contacting our customer support team
Website browsing and usage information, including information collected through cookies and similar technologies

We collect only the information reasonably required to provide our products and services and to operate our website effectively.

2. How We Use Your Information

The information we collect may be used to:

Process and fulfill your orders
Arrange delivery of your purchases within Kuwait
Confirm and communicate order details
Respond to your questions, requests, and customer service enquiries
Process eligible exchanges and refunds
Improve our website, products, services, and customer experience
Maintain and improve website security
Prevent fraudulent or unauthorized transactions
Comply with applicable legal and regulatory requirements

Where required, we will obtain your consent before using your information for marketing communications.

3. Payment Information

Payments made through our website may be processed through secure third-party payment service providers.

DH Vision does not intend to retain complete credit or debit card details on its own systems when such information is processed directly by a payment service provider.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

4. Cookies

DH Vision may use cookies and similar technologies to provide a smooth and efficient browsing experience.

Cookies may be used to:

Remember your preferences
Maintain website functionality
Understand how visitors use our website
Improve website performance
Enhance your overall shopping experience

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

5. How We Share Your Information

DH Vision respects your privacy and does not sell or rent your personal information to third parties.

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

Delivery and courier partners
Payment processing providers
Website and technology service providers
Customer service providers
Government authorities or regulatory bodies where required by law

We only share information that is reasonably necessary for the relevant service or legal requirement.

6. Protection of Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we take appropriate precautions to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Retention of Personal Information

DH Vision retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained to:

Complete and maintain records of your orders
Provide customer support
Handle exchanges, refunds, or disputes
Meet accounting, legal, regulatory, or business requirements

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally permitted
Withdraw consent where processing is based on consent
Ask questions regarding how your personal information is collected and used

To exercise any applicable privacy rights, please contact DH Vision using the contact information available on our website.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

DH Vision is not responsible for the privacy policies, security practices, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Children's Privacy

DH Vision does not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

11. Changes to This Privacy Policy

DH Vision may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable requirements.

Any changes will be published on this page, along with the updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact DH Vision through the contact details provided on our website.

DH Vision
Website: dhvisionkw.com
Location: Kuwait
Email: